Terms and Conditions

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Welcome to Thrive Green Media Ltd’s website. By accessing or subscribing to any of our services or packages, whether through this website or by any other means, you agree to the following terms and conditions. Please read them carefully.

1. Payment Terms

1.1 Subscription Payments
All monthly subscription-based service packages (e.g., social media management, content marketing, website maintenance) require full payment in advance unless otherwise stated on the package page. Quarterly or annual subscriptions may allow installments, as specified.

1.2 One-off Projects
For project-based services, 70% of the total cost is payable upfront before commencement, and the balance is due upon completion or on an agreed milestone date. All deposits must be completed before delivery.

1.3 Post-Paid Services (By Special Approval Only)
Where services are invoiced on a post-paid basis, full payment must be made within seven (7) days of the invoice date. Failure to do so will result in suspension of services and an interest charge of 2.5% daily on the outstanding balance, starting after a seven (7)-day grace period.

1.4 Invoice Validity
All invoices issued by Thrive Green Media Ltd are valid for seven (7) days unless otherwise stated. If payment is not received within this period, the invoice may be cancelled, and a revised invoice reissued to reflect updated pricing, costs, or conditions. Any discounts in the expired invoice will be withdrawn.

1.5 Payment Channels
All payments must be made to Thrive Green Media Ltd’s official accounts only. Payments made to individuals will not be recognized.

2. Service Suspension & Liability Disclaimer

Thrive Green Media Ltd reserves the right to suspend or pause services if payments are not received when due.

  • During any suspension period, the Company shall not be held liable for any issues, errors, downtime, damages, or losses affecting the Client’s systems, platforms, or business operations.
  • If an issue arises during suspension, the Company may, at its sole discretion, provide corrective support or remediation services at an additional cost, separate from the Client’s subscription. Such corrective work must be fully paid for before commencement.
  • Subscription benefits and ongoing services will only resume upon receipt of all outstanding payments. Work performed under corrective support does not substitute for or reactivate the suspended subscription.

3. Return, Refund, and Cancellation Policy

3.1 Refunds

  • Due to the nature of our ‘Services’, refunds are not available once work has commenced and expenses incurred.
  • Refunds before project commencement may be granted at the Company’s discretion, less a 15% administrative fee (to cover VAT, bank charges, and administrative costs).
  • Approved refunds are processed within 7–14 business days via the original payment method.

3.2 Cancellations

  • If a Client cancels after commencement, they remain liable for all costs incurred and for the portion of work completed up to the date of cancellation.
  • Deliverables may be withheld until outstanding payments are settled.

4. Communication Policy

  • Primary channel: Each Client is assigned a project space within our Client Relationship Management (CRM) system for feedback, follow-ups, and project updates.
  • Secondary channels: Official WhatsApp, email, scheduled calls, or meetings.
  • Finance queries: accounts@thrivegreenmedia.com or +234 807 650 5380.
  • Thrive Green Media Ltd will not be responsible for any communication or instructions given outside official channels.
  • Response time: within 24 hours during business hours (9:00am – 5:00pm, Mon–Fri), excluding public holidays.

5. Privacy and Data Protection

We comply with the Nigerian Data Protection Regulation (NDPR).

  • Client information will be treated with strict confidentiality and only used for agreed purposes.
  • We do not share information with third parties except as required for service delivery (e.g., payment processors, third-party platforms).

6. Scope of Services

  • The scope of work is defined by the subscribed package or project plan.
  • Any changes or modifications must be requested in writing and approved.
  • Scope Creep: Additional requests outside the agreed scope will incur extra fees and adjusted timelines.

7. Subscription Terms

  • Subscriptions may be monthly, quarterly, or annual depending on the service. Billing continues automatically until cancellation.
  • Cancellations must be requested at least 7 days before the next billing cycle to avoid charges.

8. Dispute Resolution

  • We encourage open communication and structured conflict resolution.
  • Disputes should first be raised through the Client’s CRM project space.
  • If unresolved, both Parties agree to seek mediation before pursuing legal action.

9. General Provisions

  • Governing Law: This Agreement is governed by the laws of the Federal Republic of Nigeria.
  • Entire Agreement: These Terms, together with referenced policies, constitute the full agreement between the Parties and supersede prior understandings relating to their subject matter.
  • Right to Modify: Thrive Green Media Ltd may update these Terms at any time. Changes will be published on this page, and Clients are responsible for reviewing them periodically.

By using our website and subscribing to our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

For any further inquiries, please contact us at:
Email: letstalk@thrivegreenmedia.com | gift@thrivegreenmedia.com
Phone: +234 807 650 5380, +234 907 538 1066