Welcome to Thrive Green Media Ltd’s website. By accessing or subscribing to any of our services or packages, whether through this website or by any other means, you agree to the following terms and conditions. Please read them carefully.
1. Payment Terms
- Subscription Payments: Full payment or partial payment in the form of a deposit is required at the time of subscription for any service package. This includes social media management, branding packages, and all other services available on our website. Thrive Green Media Ltd will not be responsible for any payments made outside the official payment channels listed on the website.
- Third-Party Costs: Additional charges may apply for services that require third-party costs such as advertisements, domain registrations, and hosting. You will be notified of such charges, and full payment must be made for them before services are rendered.
- Invoice Validity: All invoices issued by Thrive Green Media Ltd. are valid for 7 days from the date of issuance. If payment is not received within this period, the invoice will be deemed overdue. Any discounts or special features included in the original invoice may be withdrawn, and changes in the cost of service delivery may affect the original invoice amount. In such cases, the invoice may be cancelled, and a revised invoice will be issued reflecting the updated pricing.
- Post-Paid Services: For services that are invoiced on a post-paid basis, full payment must be made within 7 days of the invoice date. Failure to pay the balance within this period will result in an interest charge of 2.5% daily on the outstanding balance, starting after a grace period of 7 additional days. Thrive Green Media Ltd reserves the right to suspend or terminate services if payments are not settled within the specified timeframe.
2. Return, Refund, and Cancellation Policy
- Due to the nature of our digital services, once a subscription is processed and work has commenced, refunds are not available. However, refunds for unused services may be considered at our discretion, less a 10% administrative fee.
- Should you decide to cancel your subscription before work begins, a partial refund may be issued, excluding administrative fees and any non-refundable costs.
- In the event of a cancellation, after work has commenced, you will be liable for the portion of the work completed at the time of cancellation. No refunds will be given for completed work.
3. Communication Policy
- Upon subscribing, you will be given access to our Client Relationship Management (CRM) system. This will be the primary channel for project communication, updates, and feedback.
- For transparency, communication with our team members assigned to your project must be through the CRM system, ensuring all parties are informed of project developments. We do not take responsibility for any communication outside of this platform.
- Inquiries or support requests will be responded to within 24 hours during our working hours (9 am – 5 pm, Monday to Friday) through our web chat, WhatsApp, email, and phone numbers.
4. Privacy and Data Protection
- Thrive Green Media Ltd is committed to protecting your privacy. Any personal information collected during the course of using our services will be handled in accordance with our Privacy Policy and the Nigerian Data Protection Regulation (NDPR).
- We will not share your information with any third parties unless required for the provision of services (e.g., payment processors, third-party tools for advertising).
5. Scope of Services
- The details of your selected package will be clearly outlined upon purchase. Any changes or additions to the scope of work will be subject to additional charges and must be agreed upon in writing.
- Our packages are designed for specific needs. If your requirements fall outside the listed services, please contact us to discuss custom solutions.
6. Response Time
- We aim to respond to all client inquiries within 24 hours during our working days.
- In the event of any urgent issues, please use the contact options provided in the CRM system to escalate concerns directly to your assigned project manager.
7. Subscription Terms
- Our packages may be offered on a monthly or quarterly subscription basis, depending on the service. You will be billed automatically for each billing cycle until the subscription is cancelled.
- Subscription cancellations must be requested at least 7 days before the next billing cycle to avoid charges for the upcoming period.
8. Dispute Resolution
- We strive to ensure that every client is satisfied with our services. If any disputes or conflicts arise, we encourage open communication through our CRM system to resolve matters.
- In the event of a dispute that cannot be resolved, both parties agree to seek mediation before resorting to legal action.
9. Modifications to Terms
- Thrive Green Media Ltd reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.
By using our website and subscribing to our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.
For any further inquiries, please contact us at:
Email: letstalk@thrivegreenmedia.com | gift@thrivegreenmedia.com
Phone: +234 807 650 5380, +234 907 538 1066